Finfluencer Privacy Notice

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Health information (including dietary requirements, allergies and health conditions)
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Records of meetings and decisions
  • Information relating to sponsorship

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information, including registration details
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Account information
  • Customer or client accounts and records
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Our legitimate interest is to operate and develop our business, provide and improve our services, manage relationships with clients, creators and industry contacts, organise events and campaigns, and communicate about relevant services, opportunities and collaborations. We believe these activities provide a benefit to individuals and our business and are not outweighed by the potential impact on individuals. We limit the information we collect and use to what is necessary and relevant, and respect individuals’ rights and choices regarding their personal information.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Our legitimate interest is to operate and develop our business, provide and improve our services, manage relationships with clients, creators and industry contacts, organise events and campaigns, and communicate about relevant services, opportunities and collaborations. We believe these activities provide a benefit to individuals and our business and are not outweighed by the potential impact on individuals. We limit the information we collect and use to what is necessary and relevant, and respect individuals’ rights and choices regarding their personal information.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Our legitimate interest is to operate and develop our business, provide and improve our services, manage relationships with clients, creators and industry contacts, organise events and campaigns, and communicate about relevant services, opportunities and collaborations. We believe these activities provide a benefit to individuals and our business and are not outweighed by the potential impact on individuals. We limit the information we collect and use to what is necessary and relevant, and respect individuals’ rights and choices regarding their personal information.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Publicly available sources
  • Providers of marketing lists and other personal information
  • Suppliers and service providers

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How long we keep information

Post: Finfluencer, 29 Finsbury Circus, London, EC2M 7EB

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

We determine retention periods based on the purpose for which personal information was collected, the nature of the information, the duration of our relationship with the individual, our legal and regulatory obligations, and our legitimate business needs. Information is securely deleted or anonymised when it is no longer necessary for these purposes. 

Who we share information with

Others we share personal information with

  • Suppliers and service providers
  • Other relevant third parties:
  • We may share personal information with relevant suppliers, service providers and other third parties where necessary to operate our business and provide our services., This may include event and venue providers, catering and hospitality companies, creative agencies, marketing and comms providers., Also tech & software providers, printing & mailing services, photography and videography providers, and other providers., We may also share information with clients, campaign partners, event partners and relevant third parties where necessary to organise and deliver services., We only share information that is required and take reasonable steps to ensure that third parties handle personal information appropriately and in accordance with applicable data protection laws.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Post: Finfluencer, 29 Finsbury Circus, London, EC2M 7EB

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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